Tinkoff Mortgage Launches Proprietary Mobile App

Tinkoff Bank has announced the launch of an Android-based Tinkoff Mortgage app for its mortgage customers and partners.


Until now, Tinkoff Mortgage was only accessible via Tinkoff.ru. Now borrowers have the ability to use the mobile app installed on their smartphones to apply for a mortgage, while partners of the service (real estate agents, brokers and property developers) can submit a mortgage application on behalf of their customers and find the best mortgage options with the help of a mortgage calculator. Tinkoff Bank will reward Tinkoff Mortgage partners for each deal.


All mortgage-related processes have been made faster and more user-friendly. To log in, users (either customers or partners) can sign in with a fingerprint. Their passport and other documents can be photographed with a smartphone camera and uploaded to their user account — no details need to be entered manually. The mobile account is automatically synced with the Tinkoff Mortgage website.


To apply for a mortgage with the free-to-use Tinkoff Mortgage service, users (either borrowers or real estate agents) are required to complete a form on the website or in the Android-based mobile application. Then the system suggests which documents — a passport, an employment record or a 2-NDFL earnings certificate — should be uploaded.


Potential Tinkoff Mortgage customers (borrowers) can apply for or refinance a mortgage, track their application, upload documents, provide their real estate agent with access to their account or restrict access.


Tinkoff Mortgage enables customers to compare reduced mortgage rates offered by partner banks, select the best offer and submit all required mortgage documents online. Customers are also assigned a personal manager to help choose the best property available, get advice from an insurance company and answer any questions 24/7 in the chat.


50% of mortgage applications are approved within an hour, with the maximum approval period being 2 days. The average time required to close the deal (from application to contract) is 4 to 7 days. The customer needs to visit a partner bank only once to personally sign the contract.


In August 2018, Tinkoff Mortgage was named the best online mortgage service in Central and Eastern Europe as part of Global Finance’s World’s Best Digital Bank Awards.


The iOS-based version of Tinkoff Mortgage mobile app will be released by the end of 2018.