Introducing Defender Oleg by Tinkoff

Tinkoff Bank has launched a beta version of its free voice assistant Oleg which will now be available to anyone in Russia with a mobile phone. The personal assistant can be activated in the Tinkoff super app and via messaging platforms such as Telegram and VKontakte. It can answer, record, and transcribe calls, including calls from unknown numbers, and it can also converse with callers. Oleg also comes with special functions aimed to protect people from spammers and fraudsters as it can respond to more than 100 different call scenarios.

Tinkoff Mobile subscribers have been able to use Oleg services since December of 2019. The new version of Defender Oleg has been under development since March 2020 and has been trained on over 110 million calls.

“Today people in Russia have two big problems while making and receiving calls on mobile phones: spammers who inundate them with calls and fraudsters who try to deceive them. This is why we decided to train Oleg to turn it into a ‘wall’ between mobile subscribers and undesirable calls, and open it to subscribers of all mobile operators. We noticed that people have a real problem for which we have an excellent fintech solution.” – Stanislav Bliznyuk, Chairman of the Management Board, Tinkoff.

The future version of Oleg will be able to recognize undesirable calls in real-time and automatically redirect them from Tinkoff customers and Tinkoff Mobile subscribers. Oleg will also be able to tell more jokes and to improvise, and it will adapt to new call scenarios using conversation scripts by popular Russian scriptwriters. In general, it will become more intuitive.

Bottom Line: Ergo comes to mind.

//Members can track insurers interested in voice technology here.