Sedgwick launches AI-powered claims ecosystem

Sedgwick has introduced Omni, a proprietary digital ecosystem designed to support claims and risk management operations through the use of artificial intelligence, machine learning, and the company’s claims data.

Omni combines Sedgwick’s AI tools with capabilities such as document and call summarization, digital triage, severity modeling, automated reserving, fraud detection, and quality oversight to improve consistency and efficiency across the claims lifecycle.

The platform also uses predictive analytics embedded in workflows to identify trends and risks, while automating routine tasks so claims professionals can focus on decisions requiring human judgment and empathy.

“The AI landscape is changing fast every day and so is the claims environment, and Sedgwick has always been in lockstep with these evolutions. At the same time, the company has deployed multiple generative AI tools and machine learning models to streamline claims handling and reduce friction across the process for years. Omni represents the next stage in this evolution, designed to enhance examiner effectiveness. Claims handling remains an expert-led activity and one that has been built upon our previous AI tools that each represented a marked step forward for the industry.” – Vishy Padmanabhan, Chief Transformation Officer, Sedgwick.

“Omni is the future of claims at Sedgwick. It is expert-led, AI-assisted, and relentlessly outcome-focused. By unifying our unmatched data with purpose-built intelligence in one integrated ecosystem, Omni is capturing and combining the power of intelligence at machine scale and a world-class people strategy. The result is an unparalleled ability to turn complexity into clarity, speed, and consistency at global scale. This isn’t an incremental upgrade; it’s the foundation for the next decade of industry-leading outcomes and best-in-class experiences for our clients.” – Mike Arbour, CEO of Sedgwick.