Russian Insurer Offers Car Repair Concierge Service

Moscow-based insurer VSK is partnering with car repair concierge ALFRED to allow car insurance customers to call an ALFRED driver to take their car to the repair shop.

Here’s How it Works: after receiving the client’s instructions for repair, ALFRED will deliver the car to the repair center selected by the customer and monitor the terms and quality of work. The repaired car will be delivered to the owner at a convenient time and place. The cost of ALFRED is 2000 rubles (~$32). Also, all ALFRED’s drivers have a 10-year accident-free driving experience and cars are installed with a DVR.

“We want VSK clients to forget what a car repair shop looks like. No more need to communicate with the masters and worry about the quality of the services. ALFRED is fully responsible for the client’s property and the quality of the work carried out” – ALFRED founder, Maxim Snigirev.

“VSK strives to be a client-oriented company, we are constantly looking for new opportunities to improve the quality of our services and services. The offer ALFRED is exclusive in the Russian insurance market, and we hope that the customers of VSC will appreciate the quality and convenience of the auto-concierge service. Today we are starting work in a pilot mode in Moscow and are considering the possibility of including this service in a standard package of services under the policy of a hull insurance” – Deputy Director General of SSC, VSK, Vladimir Pystin.