Ping An launches AI service upgrades under “Service Year 2026” initiative

Ping An  has introduced upgrades to its AI-powered Express Service and Global Emergency Assistance as part of a broader “Service Year 2026” initiative aimed at improving customer experience and safety.

The Express Service acts as a unified entry point across Ping An’s ecosystem, allowing users to complete transactions, claims, financing, and service requests through a single prompt. The system integrates digital workflows with offline resources, including hospitals, service centers, and rescue providers.

The company also expanded its Global Emergency Assistance offering, which now includes 38 services covering more than 100 emergency scenarios across home, outdoor, and overseas situations. The service is supported by a global network spanning over 233 countries and regions and connects to more than 200,000 medical institutions and 600,000 service providers.

The upgrades are driven by evolving customer needs around convenience, safety, and eldercare. The company outlined a “Three Ones” framework: one sentence to access services, one button for emergency response, and a forthcoming life dignity protection service focused on aging populations.

The AI assistant behind Express Service integrates more than 300 digital services and is designed to interpret user intent, coordinate processes, and trigger actions across the platform. The system also supports proactive intervention by identifying service gaps during workflows.

Ping An reported approximately 90 million monthly active users in 2025 and said it will continue expanding its service-driven model across financial, healthcare, and senior care offerings.