Merchants Insurance Group Partners With Hi Marley

Merchants Insurance Group, a Buffalo, NY-based P&C insurance company has selected Hi Marley ‘s AI-based conversational service platform as its intelligent messaging solution.




“Our mission is to help our customers manage risk, pre and post loss, so that they may live their dreams. The Marley platform provides a means of instant communication with our customers, enabling customers to communicate using the latest technology. Our claims team was up and running within a day, and the feedback from customers and our colleagues has been terrific.” – Vice President of Claims for Merchants, Ken Carter.


Merchants is the first insurance carrier to deploy the Marley platform across all of its personal and commercial lines claims, including home, auto, business and workers compensation. Merchants’ customers can communicate with their claims representatives via text – sharing photos, receiving proactive updates and getting real-time answers to questions.


Bottom Line: West Bend Mutual Insurance comes to mind.