Heritage Insurance launches text-based claims program

Heritage Insurance has partnered with Hi Marley to let policyholders start a claim by text message.

Customers can report losses, share photos and videos, request emergency services, and stay connected with adjusters through two-way SMS, cutting wait times and speeding up recovery. The initiative comes as hurricane season and wildfires strain communities, with plans to expand the integration into Guidewire ClaimCenter to support high-volume CAT events.

“At Heritage, our mission is to be there for our policyholders when they need us most.  By giving our customers the ability to start a claim with a simple text, we’re removing barriers, speeding up recovery, and delivering the kind of convenience people expect today.  This partnership with Hi Marley is another example of how we’re investing in technology that helps families and communities recover faster after disasters.” – Ernie Garateix, CEO of Heritage.