HONK updates roadside assistance app
Los Angeles-based HONK Technologies has updated its roadside assistance app. New capabilities include a chatbot that keeps customers informed throughout a service interaction while increasing intelligence over time. This enables insurance carriers to receive real-time updates on changes to driver arrival time or consumer location, maximizing transparency and enabling them to optimize the customer experience.
The on-demand roadside assistance platform is used by insurers such as Farmers and Clearcover, along with fleet managers, manufacturers, and consumers for quick, safe dispatch. A proprietary algorithm finds and sends the best-positioned service provider partner available for each job, keeping most response times to 30 minutes or less.
“HONK’s AI-powered roadside assistance has modernized a long-standing, necessary function for motorists, providing the insurance industry with an opportunity to innovate. Consumers and carriers alike are looking for the best possible user experience. We offer seamless integration with carriers’ own roadside assistance solutions, allowing insurers to take advantage of our latest features.” – Corey Brundage, founder and CEO of HONK.
“HONK has helped us deliver on our brand promise, resulting in a double-digit increase in our Net Promoter Score (NPS) and significant growth in customer retention. HONK plays a key role in enabling us to make good on our strong commitment to the safety and satisfaction of our customers. HONK’s driver network size and its leadership in customer satisfaction and performance make HONK an ideal technology partner.” – Bobby Massey, Claims Property Strategy Lead at Farmers Insurance.
