Wawanesa selects HONK to manage roadside assistance program
HONK Technologies , the platform connecting drivers, towing professionals, and insurers, announced that it will begin managing Wawanesa’s roadside assistance program, effective September 29, 2020.
Wawanesa Insurance turned to HONK for its full data transparency into their roadside assistance program. HONK provides an inside view into real-time performance analytics for all service requests, including customer ratings, comments, sentiment, volume trends and time to arrival.
“HONK’s digital platform allows us to provide a roadside assistance program with the exceptional customer experience we want to be known for. With HONK, our customers can request fast, safe and dependable roadside assistance 24 hours a day, 365 days a year, and we’ll have complete visibility into each service call and full control of the program.” – Wayne Sharrah, VP of Claims at Wawanesa Insurance.
HONK has built networks of background-checked independent service providers, consisting of over 75,000 service vehicles across the country. Wawanesa’s customers will benefit from faster arrival times — most arrive within 30 minutes. HONK’s AI-powered customer digital communications ensure Wawanesa’s customers are kept safe and informed every step of the way.
“Wawanesa and HONK both share a dedicated focus on providing the best possible customer experience, so this is a natural partnership to have us manage their roadside assistance program. We’re confident our innovative technology and full data transparency will enable Wawanesa to meet and exceed its brand promise of superior service during these key touchpoints for their customers.” – Corey Brundage, CEO and Founder of HONK.