Vault to offer HONK’s roadside assistance to customers
HONK Technologies , the platform connecting drivers, towing professionals, and insurers, has partnered with Vault to provide roadside assistance services to its auto insurance members.
“Expectations for insurance and the ecosystem services the industry provides have changed. Today, customers demand more responsive, streamlined digital solutions that make it simple to get what they need. At Vault, we are deeply committed to a superior customer experience. In HONK, we found a partner that is just as committed as we are to providing the highest quality customer service through an advanced technology platform that’s extremely easy for customers to use.” – Jimmy Caylor, Auto Physical Damage, Vault .
HONK also provides Vault with reporting tools that provide full data transparency. Insights include information on real-time performance analytics, service requests, member ratings and comments on every completed service to follow and confirm that members are satisfied so they can more effectively manage their roadside assistance program.