Farmers Insurance Skill for Amazon Alexa Allows Customers to Access Policy & Claims Information

CA-based insurer Farmers announced the availability of an Amazon skill that allows customers to access policy and claims information simply by using their voice . Through Alexa, Farmers customers can inquire about the status of their claim and obtain the direct contact information of their assigned claim representative. They can also verbally pose frequently asked questions about insurance terminology, policy coverages, deductibles and limits. The Farmers Insurance skill for Amazon Alexa also provides claim and policy information via Alexa Mobile Cards in the Alexa app for detailed records of the voice-requested materials. In the future, Farmers plans to offer additional functionality, such as enhanced visuals for Echo Show, bill payment, and more. “Farmers presence on Alexa devices allows our customers to interact with our services in a new and convenient way. By expanding our digital footprint via Alexa, we further our commitment to enhancing the experience for our customers” – chief claims officer Keith Daly. Did you know? Deutsche Familienversicherung is the first European insurer to offer an Alexa skill? Look.