Extend launches Shipping Protection
San Francisco-based startup allowing merchants to offer product protection plans for their customers Extend announced the launch of Shipping Protection which provides protection for replacement when customers’ packages are lost, damaged, or stolen in transit.
“Extend Shipping Protection is a crucial part of our efforts to deliver a best-in-class digital experience that drives customer lifetime value and increases brand loyalty. We’ve seen increased shipping issues over the past few years, and being able to offer our customers the opportunity to protect their purchases while enroute to their homes is a tremendous value add. With Extend Shipping Protection, our customers are protected and we save millions of dollars in product replacement costs. Shipping Protection complements our Product Protection offering from Extend, allowing us to further drive incremental profit and defray costs.” – Ali Oner, CEO at Boutique Rugs.
“Over the last three years, we’ve built our customer-focused, industry-leading product protection technology to boost average order value and increase purchase conversion rates for our merchant partners. I am energized to provide even more opportunity to delight customers and drive meaningful incremental revenue by now offering both Product Protection and Shipping Protection through one simple integration with Extend.” – Woodrow Levin, Extend’s CEO and co-founder.
Extend’s Shipping Protection launch follows the company’s January 2022 announcement that it is now able to design and manage its own protection plans through its fully licensed in-house obligors.