Canada Life adds application status updates to AI assistant

Canada Life  has expanded its AI assistant, CaLi, to let advisors check the status of pending individual insurance applications around the clock.

Available in English and French, CaLi helps users find information and directs more complex questions to human support teams.

Canada Life introduced CaLi in 2025 to help members register for workplace benefit plans. It later expanded the assistant to answer health and savings benefits questions, before opening it to advisors for process and workflow inquiries in May 2026.

Since launch, CaLi has handled more than 186,000 conversations, including approximately 170,000 with plan members and 16,000 with advisors.