Assurant Resource Automotive Partners with VAS
Assurant, a global provider of housing and lifestyle solutions that support, protect and connect major consumer purchases like automobiles, has announced a partnership aimed at improving dealer offerings and the driver experience. The Assurant Resource Automotive business has partnered with Vehicle Administrative Services (VAS), a company that provides the automotive and recreational vehicle industries with business-to-business wholesale roadside assistance and ancillary products.
This new partnership will provide owners of Assurant Resource Automotive protection plans with access to over 3,000 customer services representatives. These representatives, located at five U.S. based call centers, will use GPS pinpoint technology to locate drivers in need and will send text messages to alert the driver of dispatch updates. With constant contact, drivers never have to worry while they wait.
“The change will provide Assurant Resource Automotive and its dealers with transparent reporting, better claims data and increased customer loyalty, with an enhanced consumer roadside assistance experience,” said Ash Bauer, senior vice president at Assurant Resource Automotive.
This migration impacts all roadside business, with the exception of the standalone motor club, which will be transitioned into VAS in the near future. Customers will not be required to make any changes, as the information and numbers for roadside assistance will remain the same. With this seamless transition, customers can expect better service and no sacrifices.
“We’re truly grateful that Assurant selected VAS as a partner,” said Bill Breindel, president and CEO at VAS. “We look forward to meeting their expectations through unmatched service, technology, and expertise.”