Anthem, Samsung and American Well Partner
Anthem, Samsung Electronics America, and American Well are making it possible for consumers with an Anthem affiliated health plan, and an updated Samsung Health app on their Samsung Galaxy device to access LiveHealth Online.
Powered by American Well, LiveHealth Online gives consumers the ability to “Ask an Expert,” and consult a care provider through video chat for non-emergency medical needs such as colds, coughs, flu and allergies. During the visit, the care provider can provide a diagnosis, and submit a prescription. Consumers can also consult with health experts in a number of different subspecialties, including nutrition and dermatology, in addition to services offered exclusively on the Samsung Health app—like fitness training, maternity advice, sleep tracking, and other health-related offerings.
“Anthem’s partnership with Samsung and American Well is one way we are investing in innovation and digital capabilities that will advance access to healthcare for consumers across the country. At Anthem, we are leveraging the power of technology, challenging the status quo and collaborating with leaders across industries, to create a simpler, more affordable, and accessible healthcare system. The healthcare needs of consumers are incredibly dynamic, and technology will continue to be the gateway to enable consumers broader choice of care to improve their health and wellbeing.” – EVP and President, Commercial and Specialty Business Division at Anthem, Peter D. Haytaian.
“Our goal with Samsung Health’s ‘Experts’ service is to provide users with ubiquitous access to leading healthcare providers and insurers quickly and cost effectively, right from the palm of their hands. When we launched Experts just one year ago, our users were mostly using the service for everyday illnesses like the colds and coughs. Now our users are increasingly using the service for more advanced telehealth treatments such as the flu, high blood pressure and insomnia, as we expand our relationships with leaders in the healthcare industry. We are pleased to work with Anthem and welcome the LiveHealth Online service into the fold with American Well for Samsung Health.” – Vice President & General Manager, Services & New Business at Samsung Electronics America, Nana Murugesan.
“The new offering connects a world class consumer engagement platform with an incredibly thoughtful, trusted and comprehensive clinical service. It is designed to create a streamlined patient experience without compromising on care quality, choice, affordability and convenience. We are delighted to support Anthem and Samsung in their groundbreaking effort to remove the remaining barriers to the ubiquitous utilization of digital care services.” – Chairman and CEO at American Well, Ido Schoenberg, MD.
