Manulife expands partnership with Microsoft

Manulife and Microsoft announced the renewal and expansion of their longstanding relationship, supporting Manulife’s strategic priority to become an AI-powered organization.

As part of the five-year agreement, Manulife has adopted Microsoft 365 E7 Frontier Suite capabilities to enable innovation at scale with secure cloud and AI solutions. This includes expanding adoption of Microsoft 365 Copilot to over 30,000 employees and deploying Microsoft Agent 365 – a next-generation suite that provides a control plane for governing, monitoring, and securing AI agents at enterprise scale.

Microsoft is a foundational partner in Manulife’s global enterprise AI platform, currently in pilot, which will help to enable Manulife’s data scientists and developers to build, deploy and manage advanced AI and agentic solutions at scale.

Manulife will also deploy Microsoft Agent 365, to serve as a registry for AI agents across the enterprise, providing a single interface to observe, govern, and manage how AI agents operate. Manulife has AI-powered agent solutions in production across the organization, with more in the pipeline.

Beyond engineering teams, Manulife is embedding AI across the organization, equipping employees with tools aimed at streamlining everyday work, unlocking productivity gains, and delivering greater value to customers. Manulife expects to generate more than $1 billion of enterprise value by 2027, with $300 million achieved as of year-end 2025.

“Our partnership with Microsoft is a critical enabler of Manulife’s continued evolution into a truly AI-driven organization. Adopting the Microsoft Frontier Suite represents the next phase of that transformation, giving us the trusted foundation to advance AI across our global operations with confidence. It also provides the scale, security, stability and intelligence we need to accelerate innovation and embed AI responsibly across the franchise.” – Shamus Weiland, Chief Technology & Operations Officer, Manulife.