Manulife selects Akka to operationalize agentic AI
Manulife announced that Akka , a platform to create agentic AI systems, has been selected as its latest partner supporting the development of its enterprise agentic AI platform.
Manulife’s enterprise AI platform, now in beta testing, provides an integrated foundation for building and deploying AI agents – intelligent systems that understand tasks, help make decisions, and take action to support customers and colleagues. The platform streamlines development, reduces operational costs, and enables high volume, business critical AI solutions, all while embedding strong governance, safeguards, and responsible AI practices.
“Our insurance and investment businesses are built on trust, and that same principle guides our approach to AI. As we explore technologies that can help us scale reliable, compliant and resilient AI systems, solutions like Akka illustrate how enterprises can build and operate agentic systems with the speed, predictability, and governance required in highly regulated environments. Their focus on orchestration, safety, operational SLAs, and system reliability reflects exactly the kind of rigor that supports responsible AI and consistent customer value.” – Jodie Wallis, Global Chief AI Officer for Manulife.
“Partnering with a leader like Manulife is an honour for us, and it’s a testament to our 15 years of enterprise scale and regulated industry experience. The Manulife team demonstrates the rare understanding of what it really takes to deliver agentic AI on a global scale. Without consistent engineering practices that address a complex and continually changing set of environment factors, AI systems, which are inherently random, will not be trusted to deliver business outcomes.” – Tyler Jewell, CEO of Akka.
“Manulife is embedding AI across nearly every part of our business while equipping our colleagues with the capabilities to design, operate, and scale solutions. Akka provides a secure, scalable software foundation to support high volumes of business applications to accelerate meaningful value creation across our franchise. This partnership is rooted in our Responsible AI Principles, with a strong focus on governance, human oversight, and safety, as we advance toward becoming an AI-powered organization.” – Shamus Weiland, Global Chief Information Officer at Manulife.
