Clearcover taps Strada to automate customer operations

Clearcover has selected Strada to automate its customer-facing operations, rolling out more than seven workflows over the past 90 days.

The deployment spans chat, voice, SMS, and email, covering functions such as payments with SMS verification, policy servicing, and routine support requests. Activities requiring licensure remain handled by licensed agents.

Clearcover reported a 74% containment rate across channels during the initial rollout, alongside a roughly 24-point improvement in predicted customer satisfaction based on internal modeling. Early performance gains were observed within 48 hours of launch, according to the company.

Strada provides unified analytics and quality monitoring across interactions, positioning the platform as a layer for automating service operations while maintaining oversight.

Clearcover plans to expand the partnership into claims-related workflows and additional servicing use cases in the coming months.