Tokio Marine partners with OpenAI

Tokio Marine has entered a strategic collaboration with OpenAI to embed genAI into its operations.

The insurer plans to use AI across contracts, inquiries, and document processing, with the goal of developing AI agents that improve productivity and deliver more personalized customer experiences.

Initial efforts include applying ChatGPT’s deep research capabilities in sales departments to tailor proposals using local demographic data, with insights shared across group companies to standardize technology use. “As a first step, in developing sales strategies at sales departments of Tokio Marine & Nichido Fire Insurance, Deep Research capabilities of ChatGPT will enable collection of local information including regional demographics automatically. By incorporating the characteristics and information specific to each area, we anticipate that sales departments will be able to provide proposals that are even more closely aligned with the needs and problems of our customers.”

Tokio Marine said it will continue leveraging advanced technologies like generative AI to support its purpose of being there for customers and society in times of need.