Volvo Launches Car Accident Advisor

Volvo Car USA is introducing Volvo Car Accident Advisor – “the first mobile, post-accident experience.”

The new service was developed with the help of CCC Intelligent Solutions and serves up emergency services and checklists, guided accident documentation and digital insurance claims and repair services to keep drivers safe, informed and in control after a collision. After drivers contact Volvo Customer Care and confirm they are uninjured and do not need emergency services, a link is texted to their smartphone, which opens a web-based application that takes drivers through important steps following an accident. Volvo Car Accident Advisor will prompt drivers to capture facts and photos of the accident scene, offer them the option to digitally notify their insurer and to search for collision repair shops, helping to speed claims handling, reduce repair-cycle time, and better manage the overall post-collision process.

“In the event that an accident happens, we now have Volvo Car Accident Advisor that can walk Volvo Car owners through the entire process, from data gathering and insurance claim management all the way through collision repair. This program not only provides tremendous convenience, but will also help to ensure the car is repaired to Volvo Car’s stringent safety standards.” – VP of Customer Care, Volvo Car USA, Scott Doering.