SBLI expands partnership with Swiss Re

SBLI (The Savings Bank Mutual Life Insurance Company of Massachusetts) has introduced a new advancement to its claims experience with the integration of Swiss Re’s CARE claims decision engine. Developed by Swiss Re, CARE (Claims Automated Rules Engine) is designed to support intelligent claim assessments with configurable, risk-based rules.

SBLI uses Swiss Re’s Automated Claims Experience, or ACE, to help settle many claims in fewer than 10 days. In simple cases, such as a claim under $100,000 with a verified beneficiary, payments can even be issued in as little as one day. CARE builds on this foundation, leveraging intelligent automation and real-time decision guidance to help examiners make faster, more accurate claim decisions; increase operational capacity without adding complexity; and deliver a seamless, fully transparent, simple experience to claimants and their families.

“For over a century, policyholders have trusted SBLI to fulfill the promises they’ve made to their loved ones. With the addition of the CARE engine, we can make the claims process faster and more transparent, giving our team greater confidence in supporting beneficiaries during difficult times and ensuring we uphold those promises.” – Rose Conneely, chief operating officer of SBLI.

“Swiss Re’s CARE engine is designed to help insurers deliver fast, consistent outcomes for their policyholders’ beneficiaries, especially at one of life’s most critical moments. We’re proud to support SBLI’s continued investment in innovative, customer-first, simplified service.” – Timothy Quick, Head of Global Product Development for Life & Health Claims Solutions at Swiss Re.