Origo launches LoA consortium with Scottish Widows, Aviva, Royal London and L&G

Fintech company Origo has launched a letter of authority (LoA) consortium with Scottish Widows, Aviva, Royal London, and Legal & General to improve and scale digital LoA processes across the UK financial services market.

The four providers collectively process around 500,000 LoAs each year and are integrating with Origo’s Unipass Letter of Authority platform to streamline requests, automate client vetting, provide same-day responses, and offer real-time status tracking for advisers.

According to Origo, the consortium aims to reduce delays, eliminate manual processes, and create a consistent industry-wide approach to handling LoA requests. Scottish Widows said its long-term goal is to automate LoA servicing through a single channel and reduce response times from days to minutes.

“It’s great to see providers in this consortium and beyond investing in long overdue improvement to LoA servicing, with noticeable enhancement to digital experience, data accuracy and turnaround times. At Scottish Widows our ambition is clear – to move all of our LoA servicing through Unipass Letter of Authority, with automation built behind this single channel to offer advisers LoA responses in 15 minutes, not 15 days.” – Scottish Widows head of adviser lab, Ed Parker.