Michelle Bryer appointed SVP, Chief Operations Officer
Combined Insurance , a Chubb company and a North American provider of supplemental insurance sold to employees at the worksite and directly to individuals, announced that Michelle Bryer has been appointed Senior Vice President, Chief Operations Officer, effective immediately. She has been serving as Senior Vice President, Claim Operations and will report to Richard L. Williams, Jr., President of Combined Insurance in her new role.
Bryer brings more than two decades of claim and enterprise operations experience into her new role and has positively transformed Combined’s Claim Operations over the last two years, delivering strong results while increasing automation and enhancing claims processing. In her new role she will oversee North America operations and its evolving capabilities to support customers, distribution teams and partners.
“I am genuinely encouraged to have Michelle step into this important role for our business,” said Williams. “At a time of significant growth and momentum, her appointment as COO is a testament to her leadership and the confidence our team has placed in her.”
“This is an exciting time for Combined and its businesses across North America,” commented Bryer. “With considerable business change and transformation, we are seeing significant sales growth. We support that momentum by ensuring every interaction our clients and partners have with us is positive from start to finish. Our ability to deliver best-in-class experiences for those we serve is paramount as our business grows and essential to competing in today’s marketplace.”
Combined is growing in all three of its major divisions, Combined-branded agency businesses 1) in the U.S. and 2) in Canada, which sell to small businesses and directly to individuals; and 3) its Chubb Workplace Benefits business, which sells to mid-market and large employers and to broker partners who serve them. Combined supports additional distribution partnerships across North America for its accident, health and life plans to individuals and families.
Prior to joining Combined in 2021, Bryer led several claims operations while at Unum Insurance Company for more than 20 years, most recently leading its life and LTC claim operations.
