Manulife Singapore launches AI hub

Manulife Singapore announced the establishment of its Artificial Intelligence Centre of Excellence, which will focus on developing and scaling AI solutions that make insurance simpler, faster, and more intuitive for customers.

The CoE will develop use cases across underwriting, operations, customer engagement, and distribution.

Manulife will grow its AI talent base over the next three years, hiring across areas such as data science, AI governance and AI engineering to deepen its capabilities in model development, oversight, and deployment. The CoE will also tap into Singapore’s research institutions and industry associations to grow AI talent and uplift the broader financial services sector.

“AI gives us the opportunity to deliver better, faster, and more personalised service to customers. When our teams are supported by the right tools, they can spend more time on the moments that truly matter – listening, advising, and building trust. This CoE strengthens our ability to combine the efficiencies of technology with the human touch that defines exceptional experiences.” – Benoit Meslet, CEO, Manulife Singapore.