Manulife Hong Kong launches virtual agency sales platform
Manulife Hong Kong announced the launch of a virtual face-to-face agency sales platform for all Manulife individual insurance products in Hong Kong, except investment-linked assurance schemes, making it among the first wave of insurers approved to do this in the market.
The new sales capability, available to both new and existing customers, takes non-face-to-face sales to “the next level” by enabling customers to buy “even the most sophisticated” long-term insurance policies – ranging from life insurance, savings and retirement plans, to critical illness and other medical protection – through the company’s individual insurance agents. The platform enables recording in real time for record-keeping, with customers’ consent, and E-signatures and document sharing will be conducted securely using an e-signature technology tool.
“We’ve continued to see a strong demand for insurance products as people become more health-conscious and think of their protection needs due to the COVID-19 pandemic. The recent facilitative measures and Insurtech Sandbox from the Insurance Authority have created a prime opportunity for us to do the right thing for customers, breaking the short-term constraint on face-to-face meetings with a new insurtech solution. It has the potential to become a meaningful alternative to traditional in-person face-to-face meetings, for customers who want choices and greater ease and convenience.” – Damien Green, CEO of Manulife Hong Kong and Macau.