Introducing The TELUS-Babylon Service in Canada

TELUS Health, a Canadian organization committed to driving healthcare efficiencies and enhanced patient experiences through the use of advanced technology; and Babylon Health , one of the world’s leading digital health companies, have come together to provide doctors and patients in Canada with access to virtual healthcare technology solutions and services. The partnership aims to support continuity of care by delivering more options to Canadians for accessing quality healthcare and communicating more efficiently with healthcare practitioners from anywhere, at any time.

The service will complement existing healthcare services across the country for people in rural areas or living with mobility issues, those who are unable to access non-emergency healthcare on evenings, weekends or holidays, and for the five million Canadians who do not have a family physician.

Babylon’s suite of digital solutions is currently being used by approximately three million direct members outside of Canada and is accessible to tens of millions more through the organization’s worldwide partnerships. The virtual care technology will be made available to Canadians via a version of the mobile app developed specifically for Canada. Powered by artificial intelligence (AI), the app will include an easy-to-use, chat-style symptom checker that patients can use to better understand their symptoms or healthcare concerns. This highly intuitive and accurate interface can also be used to have a video consultation with a licensed Canadian healthcare provider.