Intact scales AI, targets specialty growth

Intact Financial Corporation reported in its 2025 Annual Report that it has invested over $500 million in technology.

The company now runs nearly 600 AI and machine learning models, supported by more than 600 data scientists, actuaries, and engineers. These models generate over $200 million in recurring annual benefits.

In Canada, machine learning supports more than 90% of personal lines pricing and 60% of commercial lines pricing.

Intact also deployed a generative AI tool, Underwriting Advisor, across commercial lines in Canada and into specialty lines. The tool increased quote processing by 24% and automatically pre filled 56% of underwriting data fields.

Beyond insurance, Jiffy , its home maintenance app acquired in November 2024, expanded across Vancouver, Edmonton, and Montreal, doubling its presence in Canada.

In the U.S., Intact wrote its first renewable energy policies in 2025 and hired a team focused on crime insurance. It is working with MGAs Striior and Dewar to grow its commercial lines business.

The U.S. accounts for 12% of direct premiums written. Specialty lines, which generate $6.7 billion globally with an 85% combined ratio, remain the focus of its expansion.