Hi Marley Partners with FedNat Home Insurance
FedNat goes live with the Hi Marley platform to amplify their exceptional customer experience through text messaging in a seamless and modern way.
Florida-based FedNat implemented Hi Marley in March of 2019 to help evolve their claims process. Hi Marley enables their claims staff to communicate with insureds and the providers that are typically involved in a claims process, within a singular conversation. For the end customer, it appears as a simple text conversation between a group of people. FedNat, who specializes in home, condo, and flood insurance, is best known for providing fair and competitive pricing coupled with outstanding customer service. Using Hi Marley allows them to go even further in delivering the best customer experience possible.
Hi Marley is an AI-enabled SMS texting platform that bridges the conversation between insureds and the entire insurance ecosystem. The messaging solution streamlines communication around claims, underwriting and policyholder service interactions. Simultaneously, Hi Marley connects everyone who touches that insurance experience into a single conversation happening in real-time.
FedNat has seen continued success since their launch – 92% 5-star ratings for their adjusters, and an average customer satisfaction score of 4.9 / 5. Following this outstanding performance, FedNat has amplified their internal focus on using Hi Marley as a key part of their claims solution. Hi Marley’s commitment to the insurance ecosystem has helped propel FedNat forward with their endeavor.