Fewer Hellos with Hi Marley
Quincy Mutual has adopted Hi Marley’s AI-enabled texting platform to improve workflows in Auto and Property claims.
The regional insurer started using Hi Marley in late July with the goal of creating an enhanced customer experience for claims handling. Later, they have deployed the platform to their Claim teams and found that total loss claims settled 2 days faster and call activity decreased by over 10%.
“Hi Marley has significantly improved our claims handling process. Communicating with our customers is now simple and direct. I’m especially pleased with how quickly our staff has embraced this technology.” – Tom Harris, President and COO of Quincy Mutual Group.
Established in 1851, Quincy Mutual offers property and liability insurance through more than 500 independent insurance agents located throughout the New England states as well as New York.