DALBAR Ranks Western & Southern Life Fourth Among Top Call Centers
DALBAR, a financial services market research firm, has ranked the Western and Southern Life Insurance Company (Western & Southern Life) fourth among top call centers. This marks the fourth consecutive year that it has ranked in the top five.
After monitoring and benchmarking the quality of service that policyholders receive when calling their life insurance providers throughout the year, DALBAR publishes an annual ranking of the level of telephone service. These rankings are based on the following four criteria: the representative’s attitude, the level of accommodation, the level of expertise displayed, and how effectively interruptions to the flow of the call were handled.
“The foundation of Western & Southern Life’s vision is a deep commitment to our customers. This recognition is certainly gratifying to us, as it proves that our efforts to provide a superior customer experience are paying off.” – President and Chief Marketing Officer W&S Agency Group, Troy Brodie.
Western & Southern Life’s call center service team, consisting of 43 associates, provides customers help with policy questions, changes, claims and more.
About Western & Southern Life
The Western and Southern Life Insurance Company, and its wholly owned subsidiary Western-Southern Life Assurance Company (both known as Western & Southern Life), are members of Western & Southern Financial Group (Western & Southern) and offer life insurance, interest-sensitive life insurance, fixed annuities, retirement strategies and personalized needs analysis for individuals, families and businesses in the middle-income market. It serves customers through 123 field offices nationwide, plus WSLife.com and a call center known as the Client Relationship Center at the company’s headquarters in Cincinnati. The company is a 2019 Top 100 Military Friendly® Employer and Military Friendly® Spouse Employer. For financial tools, career opportunities and product information, visit WSLife.com.