CSAA Insurance Group announces leadership change

CSAA Insurance Group, a AAA insurer, announced that Tom Troy, president and CEO, is resigning to pursue other opportunities and that the board appointed Mike Zukerman to serve as interim in the role. While the change is effective immediately, Troy will remain until September 15 to support the transition.

Under Troy’s leadership, CSAA Insurance Group returned to profitability for four consecutive years, grew direct written premium by 21 percent, maintained an industry-leading net promoter score, enhanced technical capabilities and launched new business lines and products to support the evolving needs of AAA Members – all while navigating the impacts of the global pandemic. Under his leadership, the company transformed the way it manages product, technology and services and this legacy will serve as the new foundation for the future of the company.

“I appreciate the opportunity to have worked with so many wonderful people during my tenure and I am incredibly proud of what we accomplished together.” – Tom Troy.

“Tom’s leadership and vision for the future of the organization reset the bar and leaves us with a new sense of optimism for our future. While we regret his departure and Tom leaves very big shoes to fill, we respect his decision to take the next step in his career and we wish him nothing but the best. At the same time, we have tremendous leadership bench strength as we work to enhance our valued relationships with AAA clubs and the utmost confidence in Mike to lead the organization as we work to identify permanent leadership.” – Mary Hennessy, chair of the board of directors.

Zukerman has served as CSAA Insurance Group’s executive vice president and chief legal officer for 12 years and has a deep understanding of insurance and CSAA’s business. His career reflects strong leadership skills and experience, including serving in multiple leadership roles with technology companies and insurers over the course of his career.

“Each of us who has worked with Tom can say without hesitation that he leaves us better than he found us. I am humbled to take on this new role and continue our work to provide exceptional products and services to AAA members and policyholders – including our Mobilitas Insurance customers.” – Mike Zukerman.