Chewy to open its first veterinary practice

Pet commerce company Chewy announced the launch of its pet health practices under the brand name Chewy Vet Care.

The first practice will open in South Florida early next year with additional locations launching throughout 2024, and offer services including routine appointments, urgent care and surgery. The practices will be powered by Chewy’s custom-built open platform that can be applied to Chewy Vet Care or third-party partner practices.

“We partnered with hundreds of veterinarians and customers to design an in-practice and post-visit experience which we believe will be unlike anything in the market, and appreciated by both communities. Our practices contain thoughtfully designed spaces for the comfort and privacy of our customers and care team. Chewy Vet Care will be powered by our proprietary, easy-to-use modern technology, to deliver a seamless and memorable experience, which we have delivered for over a decade in our core businesses. Expanding into veterinary care is the natural next step in Chewy’s evolution and we are excited to bring our customer-forward thinking to our veterinarians and practice team.” – Mita Malhotra, president, Chewy Health.

“Chewy Vet Care is inspired and designed by a team of veterinary experts to combine personal, patient-centered medicine with the latest technology in an environment where customers will love to take their pets, and care teams will love to practice. We are confident we can drive positive change by addressing critical pain points straining the veterinary industry, such as burnout and lack of flexibility, while providing the convenient, transparent and trustworthy access to care that today’s discerning pet parents appreciate.” – Dr. Benjamin Carter, chief medical officer, Chewy Vet Care.