Baloise Upgrades Digital Claims Service

Last year, Baloise simplified claims reporting by allowing customers in Switzerland to report claims with just a few taps on their smartphone screen, and without the need to know their policy number. Instead, they simply enter a few personal details or a photo of their ID card along with a brief description of the claim. Baloise is now going a step further in cases where the claims processor has queries for the customer.

Now, the Swiss insurer is sending customers a link via a text message or email so they can provide relevant intel online. Here’s How It Works: Customers receive a personalized link via text message or email, which takes them to a web-based dynamic questionnaire that can be completed directly from their smartphone. They can also upload photos and submit a digital signature. Customers only see the questions that are relevant to their claim and can answer them with just a few taps on the screen. Last, the initiative was developed with Denkpark GmbH.

“We are delighted to have optimized claims processing so comprehensively for our customers. After all, a positive customer experience is one of the most important factors for our success.” – Head of Claims and a member of the Executive Committee of Baloise in Switzerland, Mathias Zingg.

Bottom Line: Executing on Simply Safe.