AXA goes beyond insurance with Microsoft

AXA is collaborating with Microsoft to build a digital healthcare platform.

AXA brings to the table global reach, healthcare and insurance experience, and business and technology skills while Microsoft brings cloud-based computing expertise, and an array of partnerships with clinical partners and third-party vendors; according to the companies.

The healthcare platform will link digital health services offered by AXA to support its customers at every stage of their e-health experience. The range of services offered will include a self-assessment and prevention tool, a medical concierge, a teleconsultation interface, a digital document vault, home care services (e.g. medicine delivery), or a directory of healthcare professionals.

A pilot program, which included a self-assessment tool, teleconsultation and a medical concierge to facilitate appointment-setting, was successfully launched in late 2020. The platform is open to all customers from AXA in Germany and Italy, with tailored services. The service will be deployed by 2022 in the United Kingdom, Belgium, Spain and Switzerland to be followed by other countries around the globe.

In the long-term, the platform aims to allow integration of third-party services, with the ambition of creating an open, global service for healthcare providers and patients, regardless of whether they are AXA customers.