AXA collaborates with Publicis Sapient

AXA has partnered with Publicis Sapient to develop its Global AI Hub, a shared platform for deploying AI agents across the insurer’s operations.

AXA businesses in Germany, France, Switzerland and the UK, along with AXA XL, are developing applications for motor claims, customer email processing and enterprise knowledge management.

“Artificial intelligence represents a unique opportunity to enhance our innovation capabilities, support our employees and better serve our customers. As we continue to scale AI across the Group, our priority is to combine safe and efficient artificial intelligence, strong governance and practical business applications that create lasting value. Publicis Sapient brings together specialist AI expertise, enterprise AI solutions and global experience that will help us accelerate AI adoption consistently across our organization, while maintaining the governance and flexibility required in a highly regulated business.” – Matthieu Caillat, Group Chief Technology & AI Officer, Chief Executive Officer of AXA Group Operations.

“Enterprise AI delivers the greatest value when it combines deep industry expertise with strong engineering foundations. We are excited to partner with AXA to establish the enterprise AI capabilities, engineering approaches and the necessary governance to accelerate AI adoption securely and consistently across the Group in support of AXA’s long-term AI ambitions.” – David Murphy, Head of Financial Services EMEA & APAC, Publicis Sapient.