The era of "AI tourism"—poking around with pilots just to say you’re doing it—is over. As we move through 2026, the carriers that win will be the ones that stop treating AI as a novelty and start treating it as essential infrastructure.

For decades, the insurance industry handled its most critical correspondence through a dangerous habit. Under time pressure, adjusters relied on a "copy-paste" workflow. They recycled text from old files to meet daily targets.

What started as a conversation about our technology quickly evolved into something bigger—a discussion about the fundamental transformation happening in claims and why carriers can no longer afford to treat correspondence as an afterthought.

AI is empowering challenges to carriers' claims decisions through three distinct vectors, each presenting unique operational challenges.And adversarial AI requires proper defenses.

A recent MIT report reveals a "GenAI Divide," where 95% of companies fail to get a return on investment from their internally-developed generative AI tools. In contrast, partnering with external vendors yields successful outcomes twice as often.

Enterprise CCMs promise control but create friction for the claims department, forcing adjusters into risky workarounds. AI like Voltaire is changing the equation and the outcomes.