Asurion Teams Up with Staples
Asurion (think: 300m customers globally) has announced it’s working with Staples to provide customers who purchase Staples Protection & Tech Help Plan with tech help on their personal, smart home and home office technology.
Asurion provides one-click phone or chat access to tech experts to help solve any technology issues that customers may have with their covered tech device, from setting up a tablet or router, to connecting a streaming device to your TV, to device repair or replacement. Unlike traditional tech support, there’s no waiting in queue to reach a live person, and there’s no question too big or small regardless of the tech device brand or platform. Instead, you can get back to video chatting with your family, streaming your favorite TV show or uploading your presentation for work.
“As we continue to expand Staples’ assortment of personal, smart home and home office tech options for our customers, it’s only natural that questions come up regarding how to get the devices setup and working together, how to optimize them to work more smoothly, and ‘Who do I go to when I need more help?’. Our new Staples Protection and Tech Help plans powered by Asurion provide the solution to all these questions in one place, helping our customers to be more productive and connected through their technology.” – Staples Chief Merchandising Officer Peter Scala.
Products eligible for Staples Protection & Tech Help Plan powered by Asurion include smartphones, laptops, tablets, desktop computers, printers, routers, speakers, streaming devices and more. In addition to unlimited expert tech help at the touch of a button, Staples Protection & Tech Help Plan provides protection from mechanical and electrical failures; and failures due to drops, spills and cracked screens for portable electronics. It also covers breakdowns including those due to normal wear and tear; damage due to dust, heat and humidity; power surges and defects in materials and workmanship. There are no deductibles and no additional fees.
Bottom Line: Walmart is to Allstate, as Staples is to Asurion.