Aon to collaborate with DataRobot
Aon announced a collaboration with software company DataRobot that will explore ways to improve Aon client onboarding and servicing workflows using agentic AI.
Aon intends to leverage the DataRobot Agent Workforce Platform and its autonomous, reasoning-based agents across selected parts of the insurance lifecycle, including client onboarding and day-to-day servicing. This collaboration will help accelerate the firm’s use of agent-driven processes — where AI could execute routine decisions while colleagues remain in the loop for oversight and validation.
The initiative is initially focused on enhancing two key workflows. For onboarding, the goal is to consolidate historic documents, binders and policy information to accelerate new placements and renewals. For servicing, efforts will center on streamlining certificate generation, ensuring timely invoice processing and enabling auto ID card issuance.
“Aon is investing in AI-focused technology to create meaningful improvements in how our clients engage with our firm and make decisions about their risk and people issues. Our collaboration with DataRobot is an important part of that strategy. By thoughtfully introducing AI agents into onboarding and servicing workflows, we aim to help clients experience faster turnaround times, increased consistency and greater transparency — all while maintaining our personal relationships and deep industry expertise that define Aon.” – Mindy Simon, chief operating officer of Aon.
“The insurance industry is rethinking how work gets done — not just to eliminate manual friction, but to deliver a better, more personalized customer experience. Powered by the DataRobot Agent Workforce Platform, Aon plans to deploy AI Agents across documentation, servicing and other back-office workflows. Aon aims to accelerate service and elevate the client experience — a bold, strategic shift that shows how AI can modernize core operations and strengthen service delivery in a complex industry. It underscores Aon’s leadership in embracing AI as a lever for transformation and setting a new standard for innovation across the sector.” – said Debanjan Saha, CEO of DataRobot.
