MetLife Launches Life Insurance Claims Platform

MetLife Australia has launched an API-based digital life insurance claims platform, to make it faster and easier for superannuation fund members to submit and track life and disability insurance claims. The new platform will first be used by Statewide, a superannuation fund, which played an “integral” part by partnering with MetLife to develop a solution which “creates the best possible experience for members going through a claim.”

“Making a life insurance claim can be a complex and stressful process for super fund members. Through our research, we identified that the claims experience was the time when members most need support from their fund and insurer. We’ve worked closely with funds, members, and administrators and applied customer-centric design principles to develop an intuitive experience making it faster and easier to lodge and track a claim. This gives claimants greater control, certainty, and transparency when they need these most.” – CMO of MetLife, Jeremy Simmons.

“This new functionality helps Statewide Super deliver the best possible outcomes to our members who are looking to make an insurance claim, providing efficiencies and the opportunity for an instant update at any stage of the claims process. We are hoping that by streamlining the application process we are able to take a little bit of the stress out of the situation for those at a time when they most need it most.” – General Manager Member Engagement, Tony D’Alessandro.