AXA enhances digital claims experience for customers

AXA UK has introduced a new and improved digital service for insurance claims, allowing customers to report losses online at any time. This enhanced service aims to streamline the claims process, providing a more convenient and efficient experience.

Car insurance customers can now register claims digitally for incidents such as road traffic accidents, vehicle theft, lost or stolen keys, misfuelling, and weather-related damages. Home insurance customers can report claims for theft, water damage, storm damage, and accidental loss.

The new service is already proving effective, with home insurance claims being processed and suppliers instructed within hours of online registration. Motor insurance customers have also been able to schedule vehicle repairs within minutes of filing a claim.

The digital claims tools are accessible to both customers and brokers, enhancing the overall claims experience while still keeping traditional contact options available for those who prefer them.

“We know that our customers’ expectations have evolved in recent years and they want the claims process to be quick, clear and simple. That’s why we’ve worked hard to ensure that these enhanced digital claims tools offer customers fast and seamless journeys at a time when they need it most as well as offering increased flexibility and improving their overall experience.” – Suzy Tiffany, Retail Claims Director at AXA UK.