Mitchell launches ServiceLink

Mitchell International , an Enlyte company, has introduced Mitchell ServiceLink powered by UpdatePromise , a new tool integrated with Mitchell Connect.

The solution enables collision repair facilities to send automated vehicle repair status updates to policyholders via email or text and conduct post-repair customer satisfaction surveys. It also provides instant alerts for negative feedback and allows for configurable reporting.

Mitchell ServiceLink is currently in limited field testing, with plans for wider availability in the coming months. The technology aims to improve customer communication and satisfaction in the vehicle repair process by leveraging digital interactions.

“Today’s policyholders expect more than just a vehicle restored to pre-accident condition. They want timely communication throughout the repair process and to know that their feedback matters to both the shop and insurer. Thanks to our collaboration with UpdatePromise, collision repair facilities have even more tools in their toolbox to help streamline customer communication and enhance satisfaction.” – Jack Rozint, senior vice president of repair sales at Mitchell.