Video Usage To Improve The Property Claims Journey

Direct Group (DG) is launching a new app that allows customers to upload video footage of their claim which can then be viewed securely by DG’s  technical claims handlers back at their desks. The initiative is expected to improve the way DG triages claims, leading to reduced claims life-cycle. The app has been developed in partnership with Eviid, a technology business which specializes in secure video capture.

“The technology can be used by our field force out on site, or we send a link to customers to download the app, and invite them to take some video footage which is viewed by our technical desk handlers” – Client Development Director at DVS, DG’s validations unit, Lee Bradshaw.

“Direct Group has grown rapidly to become one of the biggest claims companies in the UK Market, so we are delighted to be partnering them on this new initiative. Other clients who’ve invested in this type of technology have seen a significant improvement in claims life cycles, and we fully expect to do the same with DG” – founder of Eviid, Scott Bowers.

Bottom Line: Livegenic comes to mind.