USAA names Clyde Douglas as SVP and General Manager, Claims

USAA announced that Clyde Douglas has joined USAA as SVP and General Manager, Claims. He will oversee the Claims organization, focusing on providing service to USAA’s members.

Douglas brings more than 25 years of industry experience and joins USAA from Chubb where he was the executive vice president and chief operations officer of global claims. Most recently, Douglas was responsible for the global claims transformation, optimization, digital and intelligent process automation programs and vendor management. He also had oversight of financial and actuarial analysis, and operations, as well as three regionalized North American claim service centers, which processed Chubb’s personal and commercial claims.

Prior to joining the insurance industry, Clyde served in the United States Coast Guard for nine years.

“As a veteran, I’m honored to join such a well-recognized brand who has served a noble mission of serving active-duty service members, veterans and their families for 100 years,” said Douglas. “I look forward to building on USAA’s success and ensure that we are ready to meet the needs of our members and employees as we look to our next century.”