What are Transportation Gaps in the claims process?
A common example of a transportation gap occurs after an individual is involved in an automobile accident and/or mechanical breakdown and his/her vehicle is no longer drivable and being towed from the side of the road.
Most insurers and vehicle service contract providers may offer their customers some version of rental reimbursement however that’s only one piece of the puzzle when talking about plugging transportation gaps. Major pain points still exist. How are you getting your customer off the side of the road and onto their intended destination? How is your customer getting to the rental car facility if and when a vehicle becomes available for them?
The answer is most insurers and VSC providers currently do not have a solution in place. Customers are forced to phone a family member or friend or even worse ride in the tow truck. Plugging this transportation gap is not only a customer service issue but could very well be dragging down your bottom line.
About Continued Mobility:
Continued Mobility is a turnkey solution providing roadside transportation benefits delivered through ClaimRide®’s patent pending backend benefit system and customer facing mobile application. Founded as a way to plug the transportation gaps, members no longer need to worry about getting into a tow truck or having to call a family member or friend to pick them up on the side of the road after an automobile accident or mechanical breakdown. They can now safely and securely leave the scene and continue onto their intended destination through a rideshare provider of their choice.