Transamerica introduces ConnectedClaims

Transamerica is introducing ConnectedClaims, a suite of customizable services that makes it easier for employees to access their workplace supplemental insurance benefits.

ConnectedClaims helps connect workers to their benefits with seven pillars that simplify and speed up the claims experience:

1. A newly created customer experience team is solely dedicated to providing “superior claims experience.”
2. Automated Wellness Claims Decisions generates a claims acknowledgment letter within 24 hours. Transamerica processes 80% of wellness claims on the same day and 93% are processed by day two.
3. Employers can offer ClaimsMinder with certain insurance policies to remind employees of their benefits. Reminders are triggered by healthcare information reported through secure data provided by their primary medical insurance. If workers opt in, ClaimsMinder will remind them to file a claim.
4. Simple Claims Portal offers a simple, step-by-step claims initiation experience. The portal allows workers to file a claim, save their progress if they need more time or documentation, and come back to complete it later. Workers may also check their claim status and set up their accounts for direct deposit.
5. Paperless claims allow workers to file claims digitally and workers can upload documentation online. Providing this digital and paperless claims experience results in faster filings, fewer hassles, and less wasted paper, so the worker can be back on their feet financially and get the full value of the workplace benefits.
6. Claims integration across insurance policies where Transamerica automatically checks to see if the worker has other policies with us that may qualify for added benefits and starts a claim on that policy. For example, an accident claim may trigger a benefit from the workers’ hospital indemnity policy.
7. Predictive analytics use modeling and data science to better anticipate needed care and automate approval of other eligible benefits. For example, Transamerica found the common need for a follow-up orthopedics visit after filing a claim for broken limb treatment, so we now proactively pay the benefit without needing a separate claim submission.

“Even employees who prepare for the unexpected can find it challenging to deal with claims when medical events occur. With ConnectedClaims, we guide customers through the claims process and help them access the benefits they deserve however they prefer. At Transamerica, we continually look for ways to provide convenient and compassionate services when customers count on us most.” – Phil Eckman, president of Workplace Solutions for Transamerica.