Tom Troy joins USAA as chief transformation officer

USAA has selected Tom Troy as its chief transformation officer, reporting to CEO Wayne Peacock. He will officially join USAA on Sept. 25. This newly created position will lead USAA’s transformation initiatives and corporate development team.

Troy joins USAA from CSAA Insurance Group where he served as president and chief executive officer for the last four years. Under his leadership, CSAA transformed the way it manages products, technology and services. He also helped return the company to profitability, grow its business and maintain high customer service levels.

Prior to leading CSAA, Troy was an executive vice president at Allstate, where he oversaw a multi-billion portfolio of the insurer’s non-Allstate brands, including Esurance, Ivantage, Encompass and business insurance. He also previously served in a variety of executive vice president roles at Liberty Mutual and held senior leadership positions with Safeco Insurance.

“USAA is making significant investments to transform our capabilities, processes, infrastructure and the way we work to ensure we’re prepared to meet our members’ needs today and into the future. Tom is a proven business leader with a deep family history of military service, enabling him to serve our members with empathy and guide our future-focused initiatives with excellence.” – Wayne Peacock, USAA president and CEO.

“I’ve always admired USAA as an industry leader and how it has set the bar for service while staying true to its mission of serving military families. I am incredibly proud of my father’s service in the Army, and I am honored to now have the opportunity to serve those who serve – and build on the culture of innovation that has been a part of the company’s fabric for more than 100 years.” – Tom Troy.