Tokio Marine to Use Metromile’s Connected Intelligence Platform

Metromile, today announced that Tokio Marine Holdings, which co-led its $90M Series E round last month, is the first insurance carrier to license its AI Connected Intelligence Platform. The platform includes two core products: Customer Intelligence and Claims Intelligence that will be rolled out over the coming months.

Customer Intelligence: helps insurance carriers better target risk at an individual level across their marketing investments and throughout the policy purchase flow. It also allows for real-time underwriting on an individual customer basis.

Claims Intelligence: powered by AVA, Metromile’s AI claims system, the product offers a range of capabilities that include: accident detection and walking the customer through filing a claim, fraud detection, and virtual witness, which provides detailed and relevant information about an incident, using sensor data from multiple sources.

“We are excited to expand the Connected Intelligence Platform’s reach beyond Metromile policyholders. The platform will significantly increase Tokio Marine’s ability to understand customer behaviors and respond to their needs while improving the claims experience through machine learning and automation.” – CEO of Metromile, Dan Preston.

“Metromile has built the most advanced claims automation process assisted by AI and machine learning, and we look forward to enabling our customers to experience a faster, no hassle claim filing with this technology.” – Group Chief Digital Officer of Tokio Marine Holdings, Makoto Okada.