The Hanover enhances workers’ compensation claim services

The Hanover announced the expansion of Hanover Work Safe, a portfolio of value-added services designed to deliver a personalized approach to worker safety. As part of the company’s distinctive workers’ compensation offering, The Hanover offers claims specialists who proactively gain insights into factors that may impact the treatment of an injured worker beyond physical recovery and help structure a more holistic and individual claims response.

The enhanced workers’ compensation claims program leverages data and predictive analytics to help better understand the person as a whole and how The Hanover can best support recovery. It considers not only the physical impacts of the biological injury that occurs on the job, but also looks closely at psychological, social and economic factors that potentially creates barriers to recovery and return to work including stress levels, health beliefs and literacy, family relationships, employer and employee relationships, and social support.

“The Hanover’s enhanced claims approach, which includes administering surveys to both injured employees and employers at the time of injury, sets us apart from other providers as we are able to identify all factors that may impact a claim earlier in the process. By considering not only physical injuries but also psychological, social, and economic factors, we take a unique and individualized approach to workers’ compensation claims. Our data-driven model helps us better understand the injured individual, ensuring we can effectively support their specific recovery needs.” – Carmen Sharp, senior vice president of claims at The Hanover.