Swiss Re and Wysa introduce Wysa Assure
In 2021, Swiss Re announced an exclusive partnership with mental health platform Wysa to create a wellbeing app tailored to the insurance industry.
The companies are now introducing Wysa Assure, a mental health support app which integrates Swiss Re’s risk expertise and proprietary scoring system and Wysa’s AI-powered mental health solutions.
Wysa Assure features an “emotionally intelligent” chatbot that uses AI to react to emotions users express. Other notable features include stress-relief programs and therapeutic techniques, as well as exercises and a wellbeing score to help users stay focused on their mental and emotional health.
Through the incorporation of Swiss Re’s scoring mechanism, Wysa Assure users can monitor their mental health, while insurers benefit from a “comprehensive reporting suite equipped with data to enhance their portfolio management.”
The first insurer to test out the new solution is Australian insurer MLC Life, which will offer Wysa Assure to retail customers through Vivo, its health and wellness recovery program.
“Wysa Assure combines mental wellbeing and protection, emphasizing the importance of open discussion around mental health. The app we co-developed with Wysa is designed to meet the needs of insurers and their customers, reflecting our commitment to customer-centric solutions that improve the adoption of insurance whilst improving the quality of people’s lives. We look forward to bringing this health and wellness solutions to other markets soon.” – Carl Christensen, head Life & Health Solutions at Swiss Re Reinsurance Solutions.
“We’re always looking for innovative ways to improve the total customer experience, and that’s why we’re proud to be pioneers in this space and to further complement our award-winning Vivo program. We’re focused on delivering an industry-leading customer experience because we know how important our promise for life is to our customers, often at the most challenging times. Our ‘here for you’ philosophy means offering a personalized, caring, and supportive response.” – Andrew Beevors, chief claims officer for MLC Life Insurance.
“Wysa Assure is more than a mental health tool; it is an AI companion designed to assist anyone navigating life’s challenges. We are confident that Wysa Assure will help enhance the industry’s understanding of mental illness, paving the way for better protection and product design.” – Ramakant Vempati, co-founder & president of Wysa.