Sompo to deploy AI agents across 30,000 employees

Sompo Holdings  is rolling out AI agent tools to roughly 30,000 employees across its domestic group companies beginning in January 2026, marking one of the largest internal AI deployments by a Japanese corporate group.

The initiative centers on “SOMPO AI Agent,” a set of AI tools designed to function as day to day work partners. The agents support tasks such as internal document search and summarization, desktop research, meeting minutes, and data analysis, while being tailored to Sompo’s insurance operations and internal workflows.

The rollout builds on Sompo’s AI investments through its Digital Lab and earlier in-house generative AI systems. Rather than layering automation onto existing processes, the company is positioning AI agents as a foundation for redesigning how work is performed across the organization.

From an insurance perspective, Sompo is explicitly linking the AI deployment to expense efficiency in its domestic P&C business, with the tools expected to support progress toward a 30% expense ratio target by streamlining operational and administrative work.

As part of the initial phase, Sompo will pilot the AI agents using Google Cloud’s Gemini Enterprise platform while also evaluating Microsoft’s Copilot Studio. The pilot includes employees at Sompo Holdings and Sompo Japan and is intended to generate concrete use cases, validate productivity gains, and support the development of business specific AI agents integrated with internal systems.

Sompo is also making AI leadership training mandatory for managers and above, underscoring that the program is aimed at changing work styles and decision making, not just introducing new software. The broader goal is to free up employee time for higher value work, customer engagement, and new business creation as part of a longer term business model shift.